Delivery

All orders (except pre-orders) dispatch our Warehouse within 1-3 business days, excluding Public Holidays. Tracking information will be emailed out on the day that orders are shipped out. However, during our busy sale periods, ie; Black Friday & Christmas, the dispatch times can vary from 5-7 business days. 

We offer a ‘Click & Collect’ option at our Yarraville HQ (Victoria 3013), just like a click and collect service, for our customers located close to our Yarraville Head Office. This can be useful for customers wanting to have their order in time for the weekend, and who may be concerned their order may not arrive in time via Australia Post. You will be notified via EMAIL when your selected ‘Click & Collect’ order is ready to be collected. (Please don't forget to check your junk folder!) Collection is available Monday - Friday from 9am to 4.45pm and Saturdays from 9:00am - 3:30pm. Simply call us & one of our friendly team will run it to you or leave it in our contactless click & collect basket at our front door.

Once orders are dispatched, you will receive a shipping email and SMS with all the tracking details.

We ship Australian orders with Australia Post. International orders are also shipped with Australia Post. Certain larger orders may be shipped via Direct Freight.

We recommend lodging an enquiry with Australia Post directly. However, if you would like further assistance, please reach out to the customer service team who will be able to lodge one on your behalf.

Please note; by selecting Authority To Leave, there are some risks with using this option. The main risks include theft, loss, or damage to the parcel once it has been left unattended at the delivery address. Please note that when a parcel is authorised to be left and any of the above occurs, Feather & Noise will not be responsible to replace your item/s.

It is the customer’s responsibility to provide the correct shipping address. If this is incorrect, please contact us immediately at info@featherandnoise.com so we can contact the delivery service on your behalf. We cannot offer reimbursement for postage should the parcel become delayed, returned to sender or lost.

Orders that are returned to sender by fault of Feather + Noise, we will cover postage and re-send the parcel out in the first instance. Unsuccessful deliveries that occur due to incorrect address, failure to collect parcel from LPO or the shipping address left unattended, will require a postage payment to be made by the customer so this can be re-sent out. If not, a store credit will be issued.

All Australian orders sent via Australia Post have safe drop enabled. To read more about safe drop, click here.

Click & Collect is available from our Warehouse / Head office: Unit 1, 209 Hyde Street, Yarraville, VIC 3013. (Google map location)

Once your order is ready, you will receive an email notifying you that the order is ready for collection from our HQ. From there, you will need to schedule a pick up time by contacting our Warehouse Team directly (Contact number provided in Click & Collect confirmation email) during business hours; Monday to Friday, 9am to 4.45pm and Saturdays, 9:00am to 3:30pm! 

If you selected Click & Collect in error, we are happy to arrange postage for you. Simply email our Customer Service Team at info@featherandnoise.com and they can provide you with a link to pay for postage.