Frequently Asked Questions

You will find a sign up form when you head to your account in the menu or click here.

Credits are valid for 12 months from issue date. If this is not used, you will forfeit the credit amount.

Your credit should be available for you to apply automatically at the checkout screen, you will need to ensure that you tick the ‘Use Store Credit’ option. Please ensure you are logged into your account to retrieve your credit. If you fail to use this in an order, we are unable to refund you the credit.

We suggest to reset your password by clicking the ‘Forgot Password?’ link. If you are still having trouble, please email our Customer Service Team who will be able to reset your password for you.

A PRE-ORDER is a style that has not yet arrived into our Warehouse. We release selected styles for PRE-ORDER to meet customer demand. An estimated date of dispatch will be included in the product description where it states; it could arrive earlier or later than estimated. If you order any in-stock styles with a Pre-Order styles your entire order will not be dispatched until your Pre-Order arrives into our Warehouse.

You can simply head to the style online that is out of stock and sign up to the BACK IN STOCK NOTIFICATION by leaving your email address. Once the style is re-stocked you will be notified via email.

No. For hygiene reasons we are unable to accept these items back for return.

Our sizes vary from style to style so we are unable to provide a standardised sizing chart on the site. However, we do have measurements of individual products within the product descriptions of most styles on the site. Please read each items product description carefully to get a good idea of the fit of each of our pieces. Our sizing in the product descriptions on our website are all in AU. Click here to view our Sizing Guide Page.
For any further questions in regards to sizing or measurement requests, please feel free to reach out to our lovely Customer Service team at info@featherandnoise.com or chat with us via our Live Chat window at the bottom right hand corner of our website. 

Feather and Noise is predominantly an online business. However, we do open our doors for WALK INS to the public on Thursdays, Fridays & Saturdays which allows our customers to shop in person. Please click here to view our trading hours. We also offer 1:1 styling sessions with a fully qualified stylist in our styling suite in Yarraville, Melbourne. This is opened via APPOINTMENT ONLY. You can read more about our opening hours and appointments in our Styling Sessions by clicking here.