FAQ

MY ORDER QUERIES


How can I track my order?

Once orders are dispatched, you will receive a shipping email and SMS with all the tracking details. Please get in touch via the ‘Contact Us’ page if you require further assistance.

 

Can I make changes to my order once processed?

Unfortunately, once an order has been processed online, we are unable to cancel or make changes.

 

Can I combine my order?

Unfortunately, once your order has been confirmed, your order is then successful in our system and cannot be combined with any other orders. 

 

What happens if I have received the wrong item in my order? 

Contact the Customer Service Team as soon as you receive your order to notify us of any incorrect item/s received. 

Kindly email us at info@featherandnoise.com with a photo of the incorrect item received, along with your physical invoice.

 

What happens if I am missing an item in my order? 

Contact the Customer Service Team as soon as you receive your order to notify us of any item/s you are missing. 

Kindly email us at info@featherandnoise.com with a photo of your physical invoice and what item you are missing, so we can investigate.

 

What does the ‘CLICK & COLLECT’ option mean?

We offer a ‘CLICK & COLLECT’ option for our customers located close to our Yarraville Head Office, just like a Click & Collect service! This can be useful for customers wanting to have their order in time for the weekend, and who are concerned their order may not arrive in time via Australia Post. You will be notified via EMAIL when your selected ‘CLICK & COLLECT’ order is ready to be collected. (Please don't forget to check your junk folder!) Collection of your order is available Monday - Friday from 9am to 4.45pm and Saturdays from 9:00am - 3:30pm. Your order will be taken out to you upon arrival. Simply call us & one of our friendly team will run it to you or leave it in our collection basket at the front door.

 

How do I return my order?

You can request a return by logging into your account via our website. Go to ‘My Returns’ and select ‘Request Return’ to notify us of your return. If you checked out as a guest, you can do this via the link included in our ‘Returns’ page. The Customer Service Team will then approve this return within 1-2 business days and an email with instructions on how to return your item/s.

 

What happens if I receive a faulty item?

If you think you have received an item with a manufacturing fault, please email our Customer Care team as soon as possible at info@featherandnoise.com and attach 2-3 clear photos of the fault you are seeing. If the garment is found to have a manufacturing fault, we are happy to organise a free returns label for you to return the item for a refund, store credit or direct replacement if available.

Please note that Feather & Noise do not accept returns for garments which have been damaged during wash or wear and tear.

 

Can I get a refund if I return my order?

No. We strictly only offer exchanges or store credit on returned items.

 

Do I pay for postage if I return my order?

Yes. The goods are your responsibility until they reach our office. We do include a link where you can pay and print for your shipping label once your Return request has been approved. Please be sure to take note of your return tracking number.

 

Can I pay with Afterpay if I am purchasing from outside of Australia?

Unfortunately, Afterpay is only available to Australian customers.

 

Am I eligible for free express delivery on orders over $200 if I am a NZ or international customer?

Unfortunately, Free express shipping for orders over $200 is only available for Australian customers.

 

MY ACCOUNT QUERIES


How do I create an account?

You will find a sign up form when you head to the Login/Register tab in the menu or click here.

 

How long do I have to use my store credit?

Credits are valid for 12 months from issue date. If this is not used, you will forfeit the credit amount.

 

How do I apply my store credit to my order?

Your credit should be available for you to apply automatically at the checkout screen, you will need to ensure that you tick the ‘Use Store Credit’ option. Please ensure you are logged into your account to retrieve your credit. If you fail to use this in an order, we are unable to refund you the credit.

 

What happens if I forget my password or am having trouble logging into my account?

We suggest to reset your password by clicking the ‘Forgot Password?’ link. If you are still having trouble, please email our Customer Service Team who will be able to reset your password for you.

 

I want to change my password; how do I do this?

When you are logged into your Account, you can change your password under the ‘Change Password’ tab in the menu.

 

I want to change my email address; how do I do this?

Please email our Customer Service Team who will be able to change your email address that is linked to your account for you.

 

 

PRODUCT QUERIES


What is a PRE-ORDER?

A PRE-ORDER is a style that has not yet arrived into our Warehouse. We release selected styles for PRE-ORDER to meet customer demand. An estimated date of dispatch will be included in the product description where it states; it could arrive earlier or later than estimated. If you order any in-stock styles with a Pre-Order styles your entire order will not be dispatched until your Pre-Order arrives into our Warehouse.

 

The product I would like to order is out of stock. How can I be notified when it is back in stock?

You can simply head to the style online that is ‘out of stock’ and subscribe to the ‘BACK IN STOCK NOTIFICATION’ by leaving your email address. Once the style is re-stocked you will be notified via email.

 

Can earrings, hats and headscarfs be returned? 

No. For hygiene reasons we are unable to accept these items back for return.

 

Do you have a sizing chart?

Our sizes vary from style to style so we are unable to provide a standardised sizing chart on the site. However, we do have measurements of individual products within the product descriptions of most styles on the site. Please read each items product description carefully to get a good idea of the fit of each of our pieces. Our sizing in the product descriptions on our website are all in AU. Click here to view our Sizing Guide Page.

For any further questions in regards to sizing or measurement requests, please feel free to reach out to our lovely Customer Service team at info@featherandnoise.com or chat with us via our Live Chat window at the bottom right hand corner of our website. 

 

INTERNATIONAL SIZE CHART

AU/NZ/UK

US/CA

EU

6

2

34

8

4

36

10

6

38

12

8

40

14

10

42

16

12

44

18

14

46

 

FOOTWEAR SIZE CHART

EU SIZE

AU/US SIZE

FOOT LENGTH (Heel to Toe)

35

4.5

22.3 cm

35.5

5

22.6 cm

36

5.5

22.9 cm

36.5

6

23.2 cm

37

6.5

23.5 cm

37.5

7

23.8 cm

38

7.5

24.1 cm

38.5

8

24.4 cm

39

8.5

24.7 cm

39.5

9

25 cm

40

9.5

25.3 cm

41

10

25.9 cm

42

10.5

26.5 cm

 

GENERAL QUERIES


Do you have a shop?

Feather and Noise is predominantly an online business. However, we do open our doors for WALK INS to the public on Thursdays, Fridays & Saturdays which allows our customers to shop in person. Please see below URL to find out more information regarding out opening hours. We also offer 1:1 styling sessions with a fully qualified stylist in our styling suite in Yarraville, Melbourne. This is opened via APPOINTMENT ONLY. You can read more about our opening hours and appoinments in our ‘Styling sessions’ tab online at; https://featherandnoise.com/styling-sessions 

 

Do you have an extra question up your sleeve that we haven’t answered? Don’t hesitate to get in touch via the Contact Us page where one of our customer service team members will endeavour to assist you within 1 – 3 business days.